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Last updated: 26/10/2024

Introduction

Welcome to The Fusion Clo! Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.thefusionclo.com (the “Site”) and shop with us. By using our Site, you agree to the terms of this Privacy Policy.

The Fusion Clo complies with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws. We are committed to safeguarding and respecting your privacy and protecting your rights.

1. Information We Collect

We collect different types of personal data for various purposes to provide and improve our service to you.

1.1 Information You Provide to Us

  • Account Information: When you create an account, we may collect your name, email address, shipping and billing address, and contact number.

  • Order Information: When making a purchase, we collect details such as payment information (securely handled by our payment processor), shipping address, and order history.

  • Mailing List Information: If you sign up for our newsletter or other mailing lists, we collect your email address to send updates, promotions, and other relevant communications.

  • Form Submissions: When you fill out any forms on our website (such as contact forms, survey forms, or promotional forms), we may collect the information submitted.

1.2 Information We Automatically Collect

  • Usage Data: Information on how you access and use the Site, such as your IP address, browser type, device type, pages visited, and actions taken.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on our Site and hold certain information, enhancing user experience. For more details, please refer to our Cookie Policy.

2. How We Use Your Information

We use the collected information for various purposes:

  • To Process and Fulfill Orders: Managing your order, delivery, returns, and payments.

  • To Communicate with You: Sending transactional communications regarding your orders or inquiries and responding to your requests.

  • To Provide and Improve Our Services: Enhancing your shopping experience and tailoring our Site to your preferences.

  • For Marketing Purposes: With your consent, we may send promotional messages about new products, offers, and events through email.

  • To Comply with Legal Requirements: Ensuring compliance with applicable legal obligations, including GDPR.

3. Legal Basis for Processing Personal Data

We process personal data under the following legal grounds:

  • Contractual Necessity: Processing your data for the performance of a contract, e.g., fulfilling your orders.

  • Consent: When you have explicitly given your consent, such as for receiving marketing communications.

  • Legitimate Interests: Processing based on our legitimate interests, such as improving our services and understanding customer preferences.

  • Compliance with Legal Obligations: Processing your data to comply with regulatory requirements, including tax and consumer protection laws.

4. Sharing Your Information

We do not sell or lease your personal data. However, we may share your information in the following ways:

  • Service Providers: We may share information with trusted third-party service providers that help us operate our business, including payment processors, delivery services, and IT support providers. These providers are contractually bound to protect your information.

  • Legal Compliance: We may disclose your information if required by law or in response to valid legal requests by public authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

5. International Transfers

The Fusion Clo is based in the UK. However, some of our third-party providers may be based outside the UK or the European Economic Area (EEA). When transferring personal data internationally, we ensure adequate safeguards are in place, such as standard contractual clauses, to protect your information.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Account and order information is typically retained for [X years] to meet legal obligations, including tax and accounting purposes.

7. Your Rights under GDPR

As a user based in the UK or the EEA, you have specific rights regarding your personal data under GDPR:

  • Right to Access: Request access to the personal data we hold about you.

  • Right to Rectification: Request correction of any inaccurate or incomplete information.

  • Right to Erasure: Request deletion of your personal data where there is no compelling reason for its continued processing.

  • Right to Restriction of Processing: Request a temporary suspension of processing under certain circumstances.

  • Right to Data Portability: Request a copy of your data in a commonly used format.

  • Right to Object: Object to the processing of your data based on legitimate interests, including direct marketing.

  • Right to Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at [insert contact email address].

8. Security of Your Information

We use industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

9. Links to Other Websites

Our Site may contain links to other websites not operated by us. We are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of each site you visit.

10. Children’s Privacy

The Fusion Clo does not knowingly collect personal information from children under the age of 16. If we become aware that we have collected such information without verification of parental consent, we will take steps to remove it from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy periodically. Any changes will be posted on this page with the “Last updated” date at the top. We encourage you to review this Policy regularly.

12. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

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